Privacy Policy & Refund Policy

Effective Date: August 17, 2025

At Maete Kenea Hair Beauty Life LLC, your privacy and satisfaction are very important to us. This page explains how we handle your personal data, orders, and services, as well as our policies on refunds and returns. By using our website (https://maetekenea.com/), booking services, or purchasing products, you agree to the following:

1. Information We Collect

We may collect:

• Personal Information (name, email, phone number, billing/shipping address).
  
  

• Payment Information (securely processed through third-party payment gateways).
  
  

• Hair & Beauty Preferences (shared during consultations or purchases).
  
  

• Technical Information (IP address, browser type, cookies).
  
  

2. How We Use Your Information

We use your data to:

• Process orders, bookings, and payments.
  
  

• Provide personalized consultations and services.
  
  

• Improve our website and customer experience.
  
  

• Send promotions and offers (only if you opt-in).
  
  

• Comply with legal requirements.
  
  

3. Sharing Your Information

We never sell your data. We may share information only with:

• Trusted Service Providers (shipping, payment processors).
  
  

• Marketing Tools (email platforms, social media ads — if you’ve opted in).
  
  

• Legal Authorities (if required by law).
  
  

4. Data Security

All sensitive data is processed through encrypted and secure third-party systems. We implement strict safety measures to protect against misuse or unauthorized access.

5. Cookies & Tracking

We use cookies to:

• Remember your preferences and shopping cart.
  
  

• Analyze website traffic for better performance.
  
  

• Deliver relevant promotions.
  You can control cookies in your browser settings.
  
  

6. Your Rights

You may request to:

• Access or update your data.
  
  

• Delete your data (where legally permitted).
  
  

• Opt out of marketing communications.
  
  

7. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from minors.

8. Refund & Return Policy

At Maete Kenea Hair Beauty Life LLC, we pride ourselves on delivering premium hair extensions and services. To maintain quality and fairness, the following applies:

Returns & Refunds

• Refunds are available only on unused hair products in their original packaging, returned within 7 days of purchase.
  
  

• Products will be inspected and evaluated before any refund is issued.
  
  

• After 7 days, no refunds or exchanges will be offered.
  
  

Processing & Shipping

• Orders are processed and shipped within 7–10 business days and will never exceed 20 business days.
  
  

• Tracking details will be provided once shipped.
  
  

Chargebacks

• Chargebacks filed without following our return/refund procedures will be contested to the fullest extent and may result in additional fees.
  
  

Service Concerns

• Clients must voice any concerns or dislikes during their appointment or within 24 hours after service.
  
  

• We require that there be an attempt to resolve issues directly with us before further action is taken.
  
  

• This ensures fairness and allows us to correct any concerns promptly.
  
  

9. Changes to This Policy

We may update this Privacy & Refund Policy from time to time. Updates will always be posted here with a revised date.

10. Contact Us

If you have questions, requests, or concerns, please contact us:

Maete Kenea Hair Beauty Life LLC

📧 maetek@me.com
📞 805-368-7893